FAQ - Frequently Asked Questions
- How do I register for a course?
- How do I cancel a term registration?
- How can I change courses after I've enrolled?
- How can I cancel a single class and receive a credit?
- Why can't I cancel a class?
- Why can't I cancel today's class? The date doesn't appear.
- Can I make up a class I missed but didn't cancel in time?
- How do I use a credit?
- Why can't I use my credits?
- What do I need to know before my first class?
- Where can I buy a yoga mat?
If your question is not answered here, please email us at info@yoga.lu. More logistical information is under the "Center Info" tab in the navigation bar.
1. How do I register for a course?
Create an account and log in. Go to the schedule page and click a course to go to its page. Click the registration button for either term registration or single-class registration. Tap or click to expance the purple "My Registrations" section under the banner image of a mobile device or in the sidebar of a desktop computer. Your course or class will appear there. You will also receive a confirmation email.
2. How do I cancel a term registration?
By email. You will receive a refund based on our cancellation policy found here.
3. How can I change courses after I've enrolled?
Email us the course name, day and time you wish to change to. We'll make the switch for you.
4. How can I cancel one of my classes and receive a credit?
Once your payment is registered, a "need to cancel a class" module will appear below the calendar on your course page. You may cancel a specific date up to 1 hour in advance. One credit will be added in your "My Registrations" section when expanded.
If your plans change and you can attend a class you have canceled, click "undo cancellation" in the "Cancellations" section of "My Registrations". This "undo" link disappears if someone has already taken the space. Read more about the cancellation and credit system.
5. Why can't I cancel a class?
Your payment must be registered first. If the full amount due is still posted in your "My Registrations" section, the payment hasn't been registered yet.
6. Why can't I cancel today's class? The date doesn't appear.
The date disappears in the cancellation module one hour before the class since it leaves no time for others to use the space.
7. Can I make up a class I missed but didn't cancel in time?
We're sorry, but the answer is no. People receive credits for canceling a class leaving enough time for others to use their place. The only way the system can work is if people cancel within the rules. Otherwise, more and more students will get credits but no space will be available to use them.
8. How do I use a credit?
You'll find the answer here.
9. Why can't I use my credits?
You can use your credits in classes taking place within the next 48 hours provided space is available. If a class is full by then, you cannot register with a credit. You may only use a credit within the same term as the class you canceled.
10. What do I need to know before my first class?
Read the class preparation page.
11. Where can I buy a yoga mat?
Mats vary in quality, material, size, thickness and 'stickiness'. We have yoga mats for 40 € and 75 €. If you would like to purchase one from us, email us and we will bring one to class for you.